Business Performance Management with KPIs & Tasks


Programme Overview

Most SMEs do not have a performance management system in place that measures firm productivity across the various departments, and identify corrective actions that are required. As a result, SMEs cannot identify and improve consistently limiting factors such as unproductive processes, break-downs, and unmotivated staff.

In order to improve productivity SMEs could develop an innovative digital approach to implement performance management, which helps companies to operationalize their strategic priorities.

Following organizational constraints can be managed in a structured way:

  • Cascade to all essential departments of the firm’s strategic priorities
  • Managing efficiently through a set of firm’s specific Key Performance Indicators (KPIs)
  • Make management more productive by providing information and structure around the key operating areas; finances, purchasing, production, assembly, logistics/warehouse, sales and marketing, customer service.
  • Data monitoring on a single digital database to calculate performance indicators and create key progress reports.
  • Given the complexity of these tasks, training and guidance is needed to managing organization’s productivity and align the whole system around specific Key Performance Indicators (KPIs).


Thomas Poutas

Mr. Thomas Poutas works since 1999 as Business Management Consultant, Interim-Manager, Trainer and Coach in Germany, CEEMEA and China.

Participants should be managers from all functions, as all managers are concerned with productivity improvements. All managers will contribute in identifying the firm productivity priorities and devising departmental KPIs.

The objective of the training is that the participants will learn:

  • how to set productivity goals
  • how to develop a performance management system that operationalizes productivity goals across production, delivery and promotion
  • how to manage through a performance management system.

The specific learning outcomes organized by objective are shown below:

  • Learn the process of developing a Digital BPM system and the challenges involved
  • Learn how to identify critical success factors for the company
  • Learn how to identify and measure Key Performance Indicators (KPIs) that can enhance productivity across key processes
  • Learn how to create linkages across the organization
  • Learn how to automate data capturing and data presentation
  • Learn how to improve productivity of the business through a performance management system
  • Learn how to focus staff on company priorities
  • Learn how to build the right culture around continuous improvement
  • Learn how to link the BPM system with the bonus system and the budgeting process

The Digital BPM System will help the organizations to improve their productivity by identifying KPIs per business department.

Possible areas of improvement are identified below:

  • Review of strategic goals
  • Identify key performance indicators per department
  • Create linkage to users
  • Improve ability to measure performance
  • Define KPI formulas and agree targets
  • Integrating data and ensuring data quality
  • Managing business performance in a structured system
  • Linking with the bonus system