Increase Profitability through Continuous Quality Improvement


Programme Overview

Redefine your business processes, reduce costs, create more value and improve productivity. In difficult economic times organizations are forced to look for ways to improve their Business Results in order to survive and move forward. Many companies often ignore the importance of continuous quality improvement models and techniques that can give them a way to become profitable and have better outcomes. Companies now, more than ever before need to redefine the way they do business, find ways to reduce their costs especially quality costs, improve their processes to make them value creating process and improve their productivity

Course Outline

  • Introduction and Course Objectives
  • Video case and analysis
  • Introduction to a continuous quality improvement model and how it can be used to improve business results
  • What is quality?
  • The importance of Quality
  • Introduction to a continuous quality improvement model
  • How can this be used to improve business results
  • Deming, Juran, Crosby and other quality gurus
  • Quality in Manufacturing And Services
  • The Motorola Improvement framework, the Xerox model and other models
  • The six sigma model
  • Presentation of model through case study and discussion
  • Deming’s wheel – Plan – Do – Check – Act Cycle
  • Description of the four areas of the cycle
  • Examples of application
  • Discussion of practical example and implementation of Deming wheel cycle
  • Quality Costs
  • Internal vs External Costs
  • Appraisal Costs
  • Prevention Costs
  • Exercises
  • Summary and conclusions


Takis Stylianides

Dr. Stylianides Christodoulos, CEng, BSc Chemical Engineering (University College, London); MS, Industrial Engineering & Management; PhD Industrial Engineering & Management (North Dakota State University); Professor Emeritus, CIIM.